Shipping Policy
Shipping Policy
At JADEWAREHOUSE, we want your order to arrive smoothly and without any surprises. That’s why we offer free shipping on every order we send to the United States and Canada. No minimum purchase, no hidden fees — just straightforward delivery right to your door.
Once your order leaves our hands, here’s what you can expect for timing:
- United States: 7 to 10 business days
- Canada: 10 to 13 business days
These timeframes start from the moment your package is picked up by our shipping partner, not from the moment you place your order. We know waiting isn’t the fun part, so we work hard to get your items out of our facility quickly and into the delivery network.
During busy seasons like holidays or special promotions, delivery may take a little longer than usual. We appreciate your patience and understanding if there’s an occasional delay on the carrier’s end.
You’ll receive a confirmation email as soon as your order is on its way. If you ever have questions about your shipment or want to check on its progress, just reach out to us anytime at [email protected]. Our team is happy to help track things down for you.
For any written correspondence, you can also find us at:
JADEWAREHOUSE
1250 Walnut Street, Suite 220
Boulder, CO 80302
United States
We’re always here to make sure your experience with us feels easy and worry-free. If there’s anything we can do to help your order get to you faster or answer any shipping questions, don’t hesitate to get in touch. We’re glad you chose us, and we look forward to getting your order to you soon.