FAQs

Frequently Asked Questions

We know you might have a few questions before you order from JADEWAREHOUSE. That is completely understandable. Here are the answers to the things we get asked about most often. If you do not see what you are looking for, just send us a note at [email protected]. We are always happy to help.

What about shipping times and costs?

We want you to get your new pieces as soon as possible. Orders are usually processed within 1-2 business days. After that, standard shipping typically takes between 7-14 business days depending on your location. You will see the exact shipping cost and delivery estimate at checkout before you pay, so there are never any surprises.

How do I track my order?

Once your order leaves our warehouse, we will send you a confirmation email with a tracking number. You can use that number on our website or the carrier’s site to see exactly where your package is on its journey to you. If you have trouble locating your tracking info, just email us and we will point you in the right direction.

What is your return policy?

We want you to love what you ordered. If something is not quite right, you can return unused items within 30 days of receiving them. Just reach out to us at [email protected] to start the process. Please note that items need to be in their original condition and packaging. Once we receive the return, we will issue your refund to the original payment method.

What payment methods do you accept?

We keep things simple and secure. We accept all major credit cards, debit cards, and PayPal. Our checkout process uses secure encryption to protect your payment details, so you can shop with peace of mind.

How do you ensure the quality of your jade?

Every piece in our collection goes through a careful selection process. We work with trusted suppliers who share our standards for natural stone and craftsmanship. Each item is inspected before it is listed and again before it is shipped to you. We are always here to answer any questions about a specific piece, so feel free to ask.

How is my personal information protected?

Your privacy matters to us. We only collect the information needed to process your order and keep you updated. We do not sell or share your personal data with third parties for marketing purposes. You can read our full privacy policy on our website for all the details.

What if my order arrives damaged?

That is a rare situation, but we understand it can happen. If your package arrives damaged, please take a photo of the item and the packaging, then email us within 48 hours. We will sort it out for you quickly, whether that means a replacement or a refund.

Can I change or cancel my order?

We get it, plans change. If you need to modify or cancel your order, let us know as soon as possible. We will do our best to make the change if your order has not shipped yet. Once it is on the way, we will guide you through the return process instead.

Still have questions? Contact us anytime at [email protected]. We usually reply within one business day and we are always glad to hear from you.