Terms of Service

Terms of Service

Welcome to JADEWAREHOUSE. These terms explain the rules for using our online store and buying our products. By shopping with us, you agree to the points below. Please read them at your own pace.

Our Products

We sell a curated selection of jade jewelry and accessories. Each piece is described with care, and we do our best to show accurate colors and details. However, screens can vary, so a slight difference in shade may appear on your device. This is normal and not a fault.

Orders and Payment

When you place an order, you agree to pay the full amount shown at checkout. We accept standard payment methods, and all transactions are handled securely. We may contact you if we need more information to confirm your order. If we cannot verify certain details, we may need to cancel the purchase.

Pricing and Availability

Prices are listed in the currency shown on our site. We update stock regularly, but sometimes an item may sell out between the time you view it and when you check out. If that happens, we will let you know quickly and issue a full refund for that item.

Shipping and Delivery

We ship to the addresses listed at checkout. Delivery times depend on your location and the shipping method you choose. Once your order leaves our facility, the carrier is responsible for the package. We are happy to help you track it if you reach out to us.

Returns and Refunds

Your happiness with your purchase matters to us. If something is not right, you can request a return within 14 days of receiving your order. Items must be unworn and in their original packaging. Please email us at [email protected] to start the process. Refunds are issued to the original payment method once we receive and inspect the returned item.

Customer Conduct

Please use our website honestly and respectfully. Do not attempt to interfere with the site, misuse our services, or provide false information. We reserve the right to refuse service to anyone who violates these rules.

Privacy

We respect your personal data. Any information you share with us is used only to process your order and improve your shopping experience. We do not sell your data to third parties. For full details, please see our Privacy Policy.

Changes to These Terms

We may update these terms from time to time to reflect changes in our business or for legal reasons. When we do, we will post the new version on this page. Continuing to use our site after changes means you accept the updated terms.

Contact Us

If you have any questions about these terms, our products, or your order, please email us at [email protected]. We are here to help and usually reply within one business day.